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Email us if you have a support issue that's not urgent, we will get back to you as soon as we can.Send Email
Engage with us live via messenger, we're active between the hours of 9am - 5pm Monday through Friday.Start Chat
To get instant support call us and we will take a look as soon as we're on the other end of the phone.01264 527000
Download the application to allow Remote Support via screen share using our application.Support Tool
Onsite support is when an engineer comes to your place of work and try’s to resolve your support issue there and then. We try and solve all our issues via remote support but there may be circumstances when remote support isn’t possible, perhaps you have an issue with your internet connection or the issue relates to physical hardware, this can be determined during our initial call and a course of action agreed before work is commenced.
There's a £90 call out fee that covers the first hour of troubleshooting, additional hours are then charged at £75 per hour. We invoice once the issue is resolved and the fee is payable 30 days from the date of the invoice. We wil ask you to sign a form consenting to our terms and conditions before we start the engagement unless you are already in a contract with Right Cloud IT Limited.
Generally we dont take on problems if we dont think we can find a solution but there maybe times when the issue isnt resolvable on our first visit. In circumstances where a resolution hasnt been identified only the call out fee is payable, regardless of the time taken to try and resolve the issue. If we identifiy the problem but we cant apply the fix (prehaps because replacement hardware is required) the full fee will be payable, we can arrange to have the part ordered and replaced at a discounted rate.
If a problem can be solved remotely, then we would encourage you to engage us for Remote Support rather than onsite. It's cheaper and quicker and you'll get the same level of service. We classify support as a break fix issue, all other assistance is provided via a Professional Services(PS) engagement. PS engagements are provided on cost and not on an hourly rate
We offer onsite support at your convinience, if the issue is urgent please call us to obtain support otherwise you can email us or tweet us, you'll find the engagement methods at the top of this page.