Email Support

Email us if you have a support issue that's not urgent, we will get back to you as soon as we can.

Send Email

Live Chat

Engage with us live via Facebook messenger, we're active between the hours of 9am - 5pm Monday - Friday.

Start Chat

Call Us

To get instant support call us and we will take a look as soon as we're on the other end of the phone.

01264 527000

Remote Support

Download the application to allow Remote Support via screen share using our application.

Support Tool

While we do offer support on an ad hoc basis, we also offer support contracts where regular customers can save money by pre-paying for their support up front, we have 3 base packages but can offer bespoke arrangements to meet both your budget and support needs adding Service Level Agreements to the plan to ensure you're not left without support when you need it the most. Support contracts are purely for break fix issues only.



If you're looking for a Managed Service we offer packages that cover Offsite Backup, Virus Protection, the supply and management of applications such as Microsoft Office 365 and email, it will also include application upgrades and general IT advice, please check our Managed Service page for more information. All other services will be offered on a Professional Services basis and provided on cost.

Basic Support

5 Hours of prepaid remote support at a discounted rate.

From
£245/m
  • 5 Hours of Support
  • Break Fix Only
  • Remote Only
  • Additional Hours at Standard Rates
  • Invoiced Monthly
  • Cancel at anytime
  • 9-5 Monday to Friday

ADVANCED Support

8 Hours of prepaid onsite or remote support at a discounted rate.

From
£480/m
  • 8 Hours of Support
  • Break Fix Only
  • Onsite or Remote
  • Additional Hours Discounted
  • Invoiced Monthly
  • Cancel at anytime
  • 9-5 Monday to Friday

BUSINESS Support

20 Hours of prepaid onsite or remote support at a discounted rate.

From
£1100/m
  • 20 Hours of Support
  • Break Fix Only
  • Onsite or Remote
  • Additional Hours Discounted
  • Invoiced Monthly
  • Cancel at anytime
  • Includes Out of Hours Calls